1. Kiosk Mode: Kiosk Mode is a feature in Chrome that allows the device to be used in a single-window/single-app kiosk mode. Essentially, it locks away access to the rest of the device. In Kiosk Mode, a user is locked onto a single, full-screen chrome App that they can't change or exit. Harmony has some default apps on this mode. Students can use Chromebooks in Kiosk mode by clicking the Apps link. No sign in required in this mode.(See example below)


  2. User Mode: Students will use this mode when they log in through My Harmony Portal and then have access to all apps and Chrome Browser.  They will click on "Add person" on the main screen. Sign in is required.



  • Is Chromebook OS crashing or restarting often? Please following these steps to reset sync. Click here.
    There are more options to reset sync:
    1. You can Chrome Sync the student gmail on a PC. Remove the user account from that Chromebook, restart and add user account again.
    2. Try using a Network Cable.
    3. Click on the button below


  • Chrome Devices are disconnected from WiFi? Here are the troubleshooting steps.

  • Some Keys on Chromebook do not work. Before you bring the Chromebook to IT, please try the following:
    For most Chromebooks, follow the steps below


Chromebook Sync button.jpg
For 2019-2020 Dell Chromebooks come with 4 years manufacturer product warranty and Accidental Coverage (Trinity). For previous Chromebook acquired last year (2018) Check warranty here. 

We do not have any insurance coverages for the other items such as Lenovo Chromebooks

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